Shipping & Returns
Thank you for shopping at Polkadots & Moonbeams! We want you to be happy with your purchase. Web orders are FINAL SALE. If you are not completely in love with your new purchase, we will gladly allow a one time exchange or a store credit, when you visit us in store only.
The Return and Exchange policy described below applies only to ONLINE PURCHASES made through www.polkadotsandmoonbeams.com
Items must be unworn, unwashed, undamaged, unused, and with all original tags and accessories attached. All vintage, sale, discounted, and special order items are marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit. Gift cards, E-gift certificates, Jewelry, and ALL vintage items are considered FINAL SALE. Shipping charges are not reimbursed for returned purchase. Swim, undergarments, and accessories are FINAL SALE.
All exchanges must meet the following requirements.
- Merchandise must be exchanged, in store.
- Merchandise must be unworn, unaltered, undamaged, unused, and unwashed.
- Merchandise must have all tags, accessories, and original paperwork.
- Footwear must include the original shoe box in its original condition, without postal labels.
- Please note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied or the COD amount may be deducted from your return.
- Final Sale and Special Order items may not be returned.
If any returns do not meet these requirements, you will be contacted, the items will be returned to you immediately, and a refund will not be issued. We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage. Please contact our customer service if you have any questions: firstname.lastname@example.org
Please note we are unable to process refunds at the stores for any online purchases. For refunds of online purchases, you must send by mail to the address below
8361 West 3rd Street
West Hollywood, CA 90048